Customers For Life

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Synopsis

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:

• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge.

• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?

• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Additional information

Format

Hardcover, Paperback

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The Atom: A Visual Tour (The MIT Press)

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Jack Challoner

100

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5-7

Hours to read

10000

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by Jack Challoner

Synopsis

An accessible and engaging guide to the atom, the smallest, most fundamental constituent of matter.

Until now, popular science has relegated the atom to a supporting role in defining the different chemical elements of the periodic table. In this book, Jack Challoner places the atom at center stage. The Atom investigates the quest to identify the smallest, most fundamental constituents of matter—and how that quest helps us to understand what everything is made of and how it all works. Challoner covers a wide range of topics—including the development of scientific thinking about atoms and the basic structure of atoms; how atomic interactions account for the familiar properties of everyday materials; the power of the atomic nucleus; and what the mysterious quantum realm of subatomic particles can tell us about the very nature of reality.

Illustrated in color throughout, The Atom offers clear answers to questions we have all pondered, as well as some we have never even dreamed of. It describes the amazing discoveries scientists have made about the fundamental building blocks of matter—from quarks to nuclear fission to the “God particle”—and explains them accessibly and concisely. The Atom is the engaging and straightforward introduction to the topic that we didn’t get in school.

>  GET THE EBOOK  <

Customers For Life

Pages

Hours to read

Total words

by

SKU N/A Categories , ,

Description

Synopsis

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:

• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge.

• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?

• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Additional information

Format

Hardcover, Paperback

Get notified when THE VISION is update

The Atom: A Visual Tour (The MIT Press)

  • 100 Pages

  • 5-7 Hours to read

  • 10000 Total words

An accessible and engaging guide to the atom, the smallest, most fundamental constituent of matter. Until now, popular science has relegated the atom to a supporting role in defining the different chemical elements of the...

Invisible Girl

  • Pages

  • Hours to read

  • Total words

“I absolutely loved***Invisible Girl—***Lisa Jewell has a way of combining furiously twisty, utterly gripping plots with wonderfully rich characterization—she has such compassion for her characters, and we feel we know them utterly… A triumph!” —Lucy Foley, New...

The 20th Victim

  • Pages

  • Hours to read

  • Total words

Sergeant Lindsay Boxer tackles an ambitious case that spans San Francisco, L.A., and Chicago in this pulse-pounding thriller of "smart characters" and "shocking twists" (Lisa Gardner, #1 New York Times bestselling author). Three victims, three bullets, three...